If you’re living in Lagos (or anywhere in Nigeria) and dream of earning at least ₦300,000 monthly while working comfortably from home, you’re not alone. The rising cost of living has many young Nigerians rethinking their 9-to-5 hustle, exploring remote opportunities that pay well and offer flexibility. One company that stands out in this space is Tizeti Network Limited, a fast-growing ISP (Internet Service Provider) that’s been revolutionizing broadband internet across West Africa.
In this post, we’ll dive into how you can secure a remote tech support role at Tizeti, what it takes to earn up to ₦300,000 monthly, and practical steps to prepare yourself. We’ll also highlight how this compares to similar roles in the Nigerian tech ecosystem, plus offer insights on standing out in your applications.
So grab a cup of coffee (or zobo), and let’s unpack this together.
Why Tizeti?
Tizeti isn’t just another ISP. They’ve been disrupting Nigeria’s internet scene by providing unlimited, affordable broadband through solar-powered towers — helping thousands stay connected. Their careers page frequently showcases openings ranging from field engineers to remote customer support.
Many Nigerian professionals are drawn to Tizeti because:
- They pay competitively (₦250,000–₦300,000 for remote tech support, depending on experience).
- Offer performance bonuses and growth pathways into network operations or sales engineering.
- Embrace hybrid/remote-friendly setups, which means less traffic stress.
According to multiple Glassdoor reviews and employee testimonials on LinkedIn, Tizeti’s remote roles offer flexibility many crave — plus a culture that’s relatively open compared to older telcos.
What Does a Tech Support Role at Tizeti Involve?
Before you dive in, it’s essential to understand what these jobs actually entail.
Typical responsibilities include:
- Troubleshooting internet connectivity issues for customers over phone, email, or chat.
- Escalating complex technical faults to engineers.
- Providing guidance on modem/router setups.
- Using ticketing systems (like Freshdesk or Zendesk) to log issues.
- Upselling higher data plans or add-ons where suitable.
Unlike a purely customer service role, tech support at Tizeti demands a bit of technical know-how — understanding Wi-Fi signal behavior, basic networking (IP addresses, DNS), and perhaps tools like WinMTR for tracing connectivity drops.
Requirements & Skills Needed to Land This Job
Let’s break down the typical requirements based on past Tizeti job listings and insights from those already in similar roles.
| Must-Haves | Why It Matters |
|---|---|
| Good communication skills | You’ll be explaining tech issues simply. |
| Basic networking knowledge | Tizeti supports routers & Wi-Fi setups. |
| Problem-solving attitude | No two issues are the same. |
| Familiarity with CRM/ticketing tools | Keeps issue resolution structured. |
| Ability to work shifts | Their support runs 24/7. |
| Own laptop & reliable internet | Since it’s remote, you’ll need this. |
Nice-to-haves:
- Certification like CompTIA A+ or even a short Cisco CCNA prep helps.
- Experience handling customer escalations.
- Knowledge of basic router configurations.
How to Prepare & Stand Out
If you’re targeting ₦300,000/month, you’ll likely compete with others who have some exposure to networking or tech support. Here’s how to sharpen your edge.
1. Build your technical foundations
Free online courses on platforms like Coursera and LinkedIn Learning can quickly upgrade your tech troubleshooting skills. YouTube also has countless step-by-step router configuration guides.
2. Master your soft skills
Being polite, patient, and clear goes a long way. Tizeti’s support roles often get tested for customer empathy and clear articulation during interviews.
3. Prepare for scenario interviews
Expect questions like:
- “Walk me through how you’d help a customer whose internet keeps dropping every evening.”
- “What would you do if a customer starts shouting at you over the phone?”
Rehearsing these ahead will help you stay calm under pressure.
4. Polish your CV for ATS
Many Nigerian firms use applicant tracking systems (ATS). So include keywords like:
- “technical support”
- “troubleshooting”
- “customer escalation”
- “CRM ticketing tools”
How Tizeti’s Pay Compares to Other Tech Support Jobs in Lagos
To give you a realistic picture, here’s a comparison based on multiple listings from Jobberman and MyJobMag:
| Company | Role | Monthly Salary (₦) | Remote |
|---|---|---|---|
| Tizeti Network Ltd | Tech Support | ₦250,000–₦300,000 | Yes |
| Spectranet | Customer Tech Support | ₦180,000–₦220,000 | Partial |
| MTN Nigeria | Service Desk Agent | ₦200,000–₦250,000 | Office |
| Smile Communications | Technical Helpdesk | ₦190,000–₦230,000 | Partial |
As you can see, Tizeti’s remote roles are not just flexible — they’re among the top-paying in this category.
Tips for Acing the Tizeti Interview
Want to move from application to offer? Here’s how:
✅ Research Tizeti thoroughly. Understand their products — especially their Wi-Fi services.
✅ Have local knowledge. Tizeti’s network is built on specific coverage areas; they like candidates who understand Lagos layouts and customer expectations.
✅ Ask insightful questions. For instance: “How does Tizeti handle peak-hour congestion troubleshooting remotely?”
✅ Be ready to demonstrate troubleshooting on a mock call. They might simulate a dropped connection scenario.
FAQs
Is this job really fully remote?
Mostly yes. However, for onboarding or occasional team meetings, you may be asked to come into their Lagos office.
Do they provide equipment?
Typically, you use your own laptop and internet. They might offer data stipends for high-performing agents.
How soon can you earn ₦300,000?
New starters often begin around ₦250,000, but with consistent performance bonuses (or moving to more complex support tiers), you can hit ₦300,000+ within 6–9 months.
Final Thoughts
Landing a remote ₦300,000/month role in Lagos isn’t some pipe dream. With the right prep, focus on customer-centric problem-solving, and a little technical savvy, you can absolutely secure a role at Tizeti Network Limited.
Imagine skipping the Lekki traffic, grabbing breakfast calmly, and still clocking out with a salary that keeps you financially comfortable. That’s not just a win — it’s smart living in Lagos.
🔥 Ready to Apply?
Check out Tizeti’s career listings here or monitor platforms like MyJobMag and LinkedIn Jobs where Tizeti frequently posts openings.
If you’d like, I can also prepare a PDF resume template specifically optimized for remote tech support roles in Nigeria, or even draft a personalized cover letter targeted at Tizeti. Just let me know! 🚀
