Have you ever wondered what it’s like to shape how customers feel about a brand, and how you can build a fulfilling career doing just that? In today’s bustling Lagos business scene, one role stands out for its blend of people skills, strategic thinking, and growth potential: Customer Experience Manager (CEM).
And if you’re eyeing a reputable firm like PG Consulting, located right in the heart of Surulere, Lagos Mainland, you’re on a promising path. This blog post gives you an insider’s look into what it takes to land this role, thrive in it, and why PG Consulting is a solid choice for ambitious professionals.
Why PG Consulting?
PG Consulting is a dynamic business advisory, marketing, and human resources company situated in Surulere. They specialize in helping businesses grow through strategic branding, operational audits, talent recruitment, and comprehensive market positioning.
Their approach combines consultancy with real operational partnership, making them a favorite for Nigerian SMEs and corporations looking to scale. This means as a CEM here, you won’t just be solving surface-level issues — you’ll be deeply involved in aligning the customer journey with broader business goals.
You can learn more about their services and philosophy on their official site.
What Does a Customer Experience Manager at PG Consulting Actually Do?
Being a Customer Experience Manager isn’t just about handling complaints. It’s about crafting an unforgettable brand journey, ensuring clients walk away not only satisfied but loyal and ready to recommend the business.
At PG Consulting, you’d likely be involved in:
- Mapping the Customer Journey: Identifying every touchpoint, from first contact to after-sales support, and looking for ways to delight customers.
- Data-Driven Improvements: Using feedback surveys and CRM analytics to fine-tune customer interactions.
- Team Coordination: Training client-facing staff to uphold brand values and deliver consistent service.
- Strategy Sessions: Sitting in on broader business meetings to ensure the customer’s voice is always represented.
This aligns closely with standard customer experience roles in Nigeria — but with PG Consulting’s multi-sector focus, you’d gain exposure across industries.
Required Skills & Qualifications
The role is a blend of soft skills and technical know-how. Based on common Nigerian employer expectations, you’ll need:
| Skill/Qualification | Why It’s Important | Typical Requirement |
|---|---|---|
| Communication | Handling diverse clients & teams | Excellent written & spoken English |
| Empathy | Understanding varied customer needs | Naturally people-oriented |
| CRM software proficiency | Data tracking & customer insights | Experience with tools like Salesforce |
| Analytical thinking | Identifying pain points & trends | Comfortable with reports & metrics |
| Degree | Entry credential | Usually B.Sc. in Business/Admin or related |
| Industry insight | Customizing experiences | Prior consulting/marketing exposure helpful |
Many Nigerian CEM roles also look for certifications in customer service or project management, though they’re often “nice to have” rather than strict requirements.
How Does This Role Compare to Similar Positions?
It helps to see how the Customer Experience Manager stacks up against other client-focused roles. Here’s a snapshot comparison:
| Role | Primary Focus | Key Difference from CEM |
|---|---|---|
| Customer Service Manager | Handling day-to-day complaints | More operational; less strategic than CEM |
| Account Manager | Managing specific clients | Sales-focused; less about overall journey mapping |
| Brand Manager | Shaping brand image | More marketing-heavy, less direct client contact |
| Customer Experience Manager | Holistic customer journey | Integrates service, strategy & loyalty initiatives |
So if you’re someone who enjoys the big-picture strategy but still likes engaging with people directly, CEM is an excellent fit.
Navigating the Hiring Process at PG Consulting
Landing a spot at PG Consulting means impressing through multiple stages. According to several professionals who shared their hiring experiences on LinkedIn, here’s a general idea of the process:
- Online Application: Usually through job boards like MyJobMag or direct email. Make sure your CV highlights measurable impact in past roles.
- Initial Screening: Either a phone interview or brief virtual meeting. They test communication clarity and passion for consulting.
- Panel Interview: Expect scenario-based questions. For instance: “Describe a time you turned around an unhappy client.”
- Practical Task: You might be asked to review a customer journey or draft a brief strategy document.
- Final Culture Fit Chat: This ensures your values align with PG’s collaborative, growth-focused ethos.
Growth Prospects and Salary Insights
Wondering what’s in it financially and career-wise? Based on data from Glassdoor and local salary surveys by Paylab, here’s a ballpark:
- Entry-level CEM roles in Lagos: ₦180,000 – ₦250,000/month
- Experienced hires (5+ years): ₦350,000 – ₦600,000/month
- Senior managers/consulting specialists: ₦700,000+ with bonuses tied to client success metrics
Plus, many who start in customer experience move into general management, brand leadership, or even start their own advisory firms.
Tips to Make Yourself the Ideal Candidate
Want to truly stand out? Here’s how to position yourself for success:
1. Build Digital & Data Fluency
Being comfortable with CRM tools like HubSpot or Zoho, and basic data dashboards, can put you ahead of the curve. PG Consulting appreciates data-backed strategies.
2. Show Measurable Impact
Instead of saying “handled customer queries,” say “improved customer satisfaction scores by 20% through personalized follow-ups.”
3. Understand Diverse Industries
PG’s clients span manufacturing, services, retail — research trends in each so you can speak their language.
4. Network Thoughtfully
Follow PG Consulting on LinkedIn and engage with their posts. Often, recruiters check who’s genuinely interested.
Why Pursue This Role in Surulere, Lagos Mainland?
Some might wonder, why not Lekki or Victoria Island? Surulere offers its own advantages:
- Central connectivity: Easier commutes from mainland hubs like Yaba, Ikeja.
- More affordable living: Lower rent & daily costs compared to Lagos Island.
- Growing business cluster: PG sits among other SMEs and agencies, fostering a collaborative environment.
Ready to Start?
If you’re passionate about creating memorable customer journeys and eager to contribute to a firm that values both client success and employee growth, PG Consulting in Surulere could be your next big step.
Don’t just apply — prepare. Tailor your CV, brush up on customer journey mapping, and even run through a few mock scenarios.
👉 Explore openings at PG Consulting here and take that first step toward an exciting career in customer experience.
Final Thoughts
Becoming a Customer Experience Manager at PG Consulting isn’t just about landing a job; it’s about joining a team that’s passionate about shaping the future of Nigerian businesses through meaningful customer connections. Whether you’re already in client-facing roles or transitioning from a different industry, the skills are transferable — what matters most is your drive to champion the customer at every turn.
So go ahead, update that CV, start following PG’s work online, and keep your eyes on opportunities. With the right preparation, you’ll not only land the role — you’ll thrive in it.
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💬 Have questions or want tailored CV tips? Drop them in the comments below!
